Ek333 Privacy Policy — Our Commitment to Protecting Your Data

When you register and use ek333, we collect several types of information. Each piece of data is collected for a specific reason and is used to enhance your experience and keep the platform secure.

• Account Information: Name, email address, mobile number, date of birth, and any other identifying details provided at the time of registration.
• Payment & Transaction Information: bKash, Nagad, Rocket, and other mobile banking account details (for BDT transactions), along with deposit and withdrawal history.
• Device & Browser Information: IP address, browser type and version, operating system, device identifier, and screen resolution.
• Usage Information: Pages you've visited, time spent on each, which games or sections you were active in, and your overall activity on the platform.
• Cookie & Tracking Information: Session cookies, preference-saving cookies, and tracking data used for performance analytics.

We never store your full password or complete bank card number on our servers. All sensitive financial information is always processed in encrypted form.

Ek333 uses the information collected for the following purposes. Each use is essential to improving your experience and keeping the platform safe.

• Creating and managing accounts, and verifying user identity.
• Securely processing all financial transactions, including deposits and withdrawals.
• Providing customer support and resolving user complaints and queries.
• Detecting and preventing fraud, money laundering, and other unlawful activities.
• Analysing platform performance and improving new features.
• Meeting applicable legal obligations and fulfilling regulatory requirements.

We never sell your information to third parties. Data may only be shared in limited cases — such as with payment processing partners or as required by law — and strictly under confidentiality agreements.

Ek333 does not sell or rent your personal data to any third party for commercial purposes. However, limited information may be shared in the following circumstances. Transaction details necessary for payment processing are shared with authorised payment gateway partners, who operate under strict confidentiality agreements.

We may be legally required to disclose information to authorities under applicable Bangladeshi law or court order. In such cases, we provide only the minimum necessary information and make every effort to notify you where possible. Under no circumstances is your data shared with external companies for marketing or advertising purposes.

Every ek333 user has fundamental rights over their personal data. We fully respect these rights and are committed to helping you exercise them.

• Right to Access: You can request at any time to find out what information we hold about you.
• Right to Rectification: If any information in your profile is incorrect or outdated, you can request a correction through our support team.
• Right to Erasure: After account closure, you may request the deletion of any data that falls outside our legal retention obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.

To exercise any of these rights, please contact our customer support team. We aim to respond to your request within 30 business days.